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Tom has spent over 25 years in management and customer development. He has advised Global Fortune 1000 executive teams on operations strategy and culture design and served as a keynote speaker and executive facilitator in manufacturing, hospitality, food service, and private equity industries. Tom started his career as a CPA at Deloitte and is a graduate of Penn State University.
Building a Culture of Customer Success
Tuesday, February 4, 11:15 AM – 12:00 PM
In this engaging session, you’ll explore the diverse spectrum of customers that shape the exhibition and events industry and discover what it takes to effectively meet their needs. You’ll gain valuable insights into customer relationships and why your ability to understand and influence change is critical for long-term success. Together, we’ll discuss how you can foster joint accountability, align goals across teams and clients, and create a culture of trust, innovation, and shared success. Through interactive discussions, you’ll walk away with actionable tools to strengthen your leadership skills, drive positive change, and make a lasting impact in a customer-focused industry.
Registration
Invest in people and enjoy the result of a more skilled and engaged workforce, higher retention rates, and increased employee loyalty.