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Tom has spent over 25 years in management and customer development. He has advised Global Fortune 1000 executive teams on operations strategy and culture design and served as a keynote speaker and executive facilitator in manufacturing, hospitality, food service, and private equity industries. Tom started his career as a CPA at Deloitte and is a graduate of Penn State University.
The AI Revolution in Customer Service
Wednesday, February 25, 11:15 AM – 11:35 AM
We’re standing at the edge of a customer experience revolution, and artificial intelligence (AI) is the catalyst. This session will explore how AI is reshaping what’s possible in service delivery and reimagining the customer experience, making it more intelligent, more anticipatory, and paradoxically more human.
Key Learning Takeaways
- How AI is actively reshaping customer expectations and the practical ways organizations are using automation, prediction, and personalization to improve service delivery.
- Where AI adds true value, and where it doesn’t, so leaders can make smart, ethical decisions about implementing new tools without losing the human connection.
- Actionable steps to integrate AI into your day-to-day work, from communication and onsite support to workflow design, helping you deliver more efficient and elevated customer experiences.